1. Agreement to These Terms
By accessing or using sevaraia.com (the "Site"), you accept and agree to be bound by these Conditions of Use, our Privacy Policy, and all other policies and guidelines referenced herein. We reserve the right to revise these terms at any time. Your continued use of the Site following any such revision constitutes your acceptance of the updated terms.
2. Site Usage
Eligibility: This Site is intended for users who are at least 18 years old or the age of majority in their jurisdiction. Minors may only use the Site with the explicit consent and supervision of a parent or legal guardian.
Account Registration: Creating an account may be required to complete a purchase or access certain features. You agree to furnish accurate, current, and complete information during registration and to promptly update any changes. You are solely responsible for safeguarding your account credentials and for all activity conducted through your account.
Prohibited Conduct: You agree not to engage in any unlawful or unauthorized use of the Site, including but not limited to:
Violating any applicable laws or regulations;
Infringing upon the intellectual property or proprietary rights of others;
Participating in any fraudulent, deceptive, or misleading activities;
Disrupting or compromising the security or functionality of the Site.
3. Product Information and Pricing
Product Descriptions: We make every effort to ensure that the products on our website are described accurately, including details such as materials, fabric composition, color, size, product features, and availability. However, we cannot guarantee that the descriptions are error-free or complete. If a product you receive is not as described, please contact our customer service team for assistance.
Pricing: Prices for products listed on the website are subject to change without notice. We strive to keep pricing accurate, but errors may occur. In the event of a pricing error, we will contact you before processing your order to confirm whether you would like to proceed with the purchase at the correct price. Prices are displayed in the currency selected on the Website. Additional taxes, shipping fees, or import duties may apply depending on your location.
Availability: All products are subject to availability. If an item you order is out of stock or unavailable, we will notify you as soon as possible and offer an alternative or refund.
4. Order and Payment
Order Confirmation: After placing an order, you will receive an order confirmation email. This email serves as an acknowledgment of your order but does not constitute a contract of sale. Orders are subject to acceptance, and we reserve the right to refuse or cancel an order at our discretion.
Payment: Payment for orders must be made in full at the time of purchase. We accept major credit and debit cards and other secure online payment methods available during checkout. By submitting your payment information, you authorize us to charge your payment method for the full amount of your order, including applicable taxes and shipping fees.
Sales Tax: Applicable sales tax will be added to your order, based on your shipping address. Tax rates may vary depending on your location.
5. Shipping and Delivery
Shipping Information: We offer shipping to various locations, both domestically and internationally. Shipping fees and delivery times will vary depending on your location and the shipping method you select during checkout. We are not responsible for delays caused by third-party shipping carriers or customs processing.
International Shipping: For international orders, please be aware that customs duties, taxes, and other fees may be imposed by your country’s authorities. These fees are the responsibility of the customer and are not included in the product price or shipping costs.
Shipping Errors: If you experience any issues with shipping, such as missing or damaged items, please contact us immediately. We will investigate the matter and work with you to resolve it promptly.
6. Returns and Exchanges
Return Policy: We offer a 7-day return policy for products that are unused, unaltered, and in their original packaging with all tags still attached. If you are not satisfied with your purchase, you may return the product within this period for a full refund or exchange, excluding shipping costs. For hygiene reasons, used swimwear, swimming caps, swimming goggles, and nose clips & earplugs are not eligible for return unless they arrive defective or damaged.
Refunds: Once your return is received and processed, we will issue a refund to the original payment method. Refunds typically take 7 business days to appear in your account, depending on your payment provider.
Exchanges: If you wish to exchange an item for a different size or color, please contact us to arrange the exchange. Items must be returned in original condition, and the customer is responsible for any additional shipping costs。
7. Privacy and Security
Your privacy is important to us. Please refer to our Privacy Policy for detailed information on how we collect, use, and protect your personal data when you visit our website or make a purchase. By using this website, you consent to the practices described in the Privacy Policy.
8. Limitation of Liability
Sevaraia.com is not liable for any direct, indirect, incidental, special, or consequential damages that may arise from your use of our website or products. We do not guarantee the accuracy, reliability, or completeness of any content or information provided on the site. Your use of the website and products is at your own risk.
9. Governing Law
These Conditions of Use and any disputes arising from them will be governed by the applicable laws of the jurisdiction in which the Website operates, without regard to conflict of law principles. By using our website, you agree to submit to the exclusive jurisdiction of the courts for any legal matters that may arise.
10. Changes to These Terms
We reserve the right to update or modify these Conditions of Use at any time. Any changes will be posted on this page, and the updated terms will become effective immediately upon posting. We encourage you to review these terms periodically to stay informed of any changes.
11. Contact Us
If you have any questions or concerns about these Conditions of Use, please contact our customer support team at jqserve@protonmail.com.