To be eligible for a full refund or exchange, items must be:
Unused, unworn, unwashed, and undamaged
In resalable condition
With original tags and packaging intact
For hygiene reasons, worn bikinis, swimming caps, swimming goggles, nose clips, and earplugs cannot be returned or exchanged unless they arrive defective, damaged, or incorrect.
Your satisfaction is at the heart of everything we do. If for any reason you're not completely delighted with your purchase, simply reach out to us within 7 days of delivery, and we'll help you arrange a return or exchange—quickly and hassle-free.
To get started, just email us at jqserve@protonmail.com with:
1.Your order number
2.A photo showing the issue (if defective or incorrect)
3.Whether you’d like a refund or exchange
We’ll reply with return instructions and our return address.
Return Guidelines
To be eligible for a full refund or exchange, items must be:
Unused, undamaged
In resaleable condition
With original tags and packaging intact
Items that are damaged, or show signs of use are not refundable unless the issue was our error.
Return Postage
Return shipping costs and packaging are the buyer's responsibility.
We recommend using a trackable postal service. Once your return is on its way, please email us the tracking number.
Please pack your items securely to prevent damage during transit.
Original shipping charges are non-refundable, except in cases where the return is due to our error.
Refunds
Once we receive your returned item and verify its condition:
Full refund will be issued if the item meets the return conditions above.
Partial refunds may be granted for items that are not in original condition (e.g., damaged or stained) through no fault of ours.
Approved refunds will be processed within a reasonable time after the returned item has been received and inspected. Refunds typically take 7 business days to appear in your account, depending on your payment provider.
If you haven’t received your refund after 7 business days, please first check your bank account and then contact your card issuer. If you still need assistance, please contact us at jqserve@protonmail.com
Cancellations
You may cancel your order before the order has entered processing or shipment. After 24 hours, we cannot guarantee cancellation as your order may already have been processed and dispatched.
To cancel, email us immediately at jqserve@protonmail.com.
Need Help?
If you’re unsure whether your item qualifies for a return, or if you received a defective/damaged product, just reach out. We’re here to help.