Q: What are your shipping options and delivery times?
A: We partner with USPS, FedEx, DHL, and UPS to deliver your orders reliably. Delivery times vary depending on your destination. Most orders arrive within 7–25 business days after dispatch. Please refer to our Shipping Policy for regional delivery estimates. For more specific estimates by region, please check our Shipping Policy.
Q: Do you offer gift wrapping or gift cards?
A: Yes, we do! We currently do not offer gift wrapping services. If you're purchasing a gift, please contact our customer service team before placing your order. For more details, just reach out to our customer service team—we'd be happy to help.
Q: Do your products come with a guarantee?
A: Absolutely. If your Bikinis, Cover Ups, Swimming Goggles, Swimming Caps, or Swimming Nose Clips & Earplugs arrive defective or not as expected, just let us know within 7 days of delivery. We'll review the issue and work out a proper solution under our Return & Exchange Policy.
Q: How can I track my order?
A: Once your order ships, we'll email you the tracking details from our delivery partner. We'll also keep you posted with updates along the way. If you ordered multiple items, they might come from different warehouses in separate packages—don't worry, you'll get a tracking email for each one as it goes out.
Q: Only part of my order has been dispatched. Will I get the rest?
A: Yes, you will. Sometimes your items are stored in different warehouses, so we ship them separately to get them to you as fast as possible. We'll email you to confirm if anything is coming later or needs to be collected. The rest should arrive shortly. For more details, check our Terms & Conditions.
Q: Do you deliver internationally?
A: Yes—we ship to most countries across Europe, the USA, and Asia. Not sure if we deliver to your area? Just contact our customer service team and we'll be happy to check.
Q: Can I get a discount for bulk or wholesale orders?
A: Yes, pricing depends on the quantity you're ordering. For a custom quote, just email us with your request and we'll get back to you.
Q: How do you choose the right size for different product types?
A: Great question! Fit and sizing work a little differently across our swim collection, so here's a quick breakdown:
Bikinis – Sizing varies by style. We recommend checking our size guide for specific measurements to find your perfect match.
Cover Ups – Generally true to size with a relaxed, easy fit. Refer to our size guide for detailed measurements.
Swimming Goggles – One size fits most. Check the product description for fit notes and adjustable features.
Swimming Caps – One size fits all, designed to stretch comfortably.
Nose Clips & Earplugs – Universal fit—no sizing needed, just choose your preference.
For complete measurements on any item, our size guide has everything you need.
Q: Can I return or exchange an item I bought online?
A: Yes—we've got you covered with our 7-Day Happiness Guarantee. You can request a return or exchange within 7 days of receiving your order, as long as the items meet our Return & Exchange Policy conditions:
Unopened and unused
Undamaged and in resalable condition
Original packaging and tags still attached
To get started, email us at jqserve@protonmail.com with your order number. If the item is defective, please include a photo so we can sort it out faster.